سياسة الاستبدال و الاسترجاع

Return and Exchange Policy Return within one day from the date of receiving the order. Exchange within 3 days from the date of receiving the order. The customer bears the costs of return and exchange (shipping and delivery costs), which will be deducted from the value of the returned or exchanged product. What products are not eligible for exchange and return? The consumer has no right to exchange or return the following products: Gift sets or any product that has been packaged at your request. What are the conditions for exchange and return? - The product must be in its original condition and not used. - The right to view and inspect the product before exchange to ensure its safety. - The consumer cannot exchange or return the product in the following cases: * If the product was manufactured according to the customer's wishes, excluding products with a defect or that violated the specifications set by the customer. * If the product consists of books, magazines, publications, newspapers, or other literary works. * If a defect appears in the product due to poor handling by the consumer. How can I get a refund if I return the product? - The amount will be refunded once the product reaches us, and its condition is verified. - The product must be unused and in its original condition. - The refund amount will be transferred within 24 hours or according to the bank’s system for confirming transfers. How can I exchange or return a damaged product? We apologize, dear customer, if any product is damaged or broken during shipping and delivery. Please contact us within 24 hours of receiving the order and send photos of the damaged product. Our team will follow up with you immediately and urgently. Return and exchange procedures Please contact us via email, including the order number and details. Email: [email protected]